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Problem with NES and mount crashes

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#1 dalelieb

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Posted 05 May 2016 - 07:46 AM

Hi,

I am having problems with never ending slews with my DDM60 (2011) and sometimes the mount running away during a slew and crashing into the pier. It seems to be worsening. 

How do I contact support @ ASA to send them my log files and do some diagnostics?

 

Dale



#2 RamaSpaceShip

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Posted 05 May 2016 - 08:57 AM

Hi Dale,

 

There is a support email address:  support@astrosysteme.at.

Or you can use their support web page: http://www.astrosyst...om/asa-support/

 

Best regards.

 

Bernard



#3 dalelieb

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Posted 06 May 2016 - 12:45 PM

Thanks - Have sent a mail.

Dale



#4 cfm2004

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Posted 16 July 2016 - 09:29 PM

I have a similar problem with my DDM60PRO (2011). How did you solve?

 

Cristina


Edited by cfm2004, 16 July 2016 - 09:32 PM.

Cristina & Fiorenzo Mazzotti
http://www.cfm2004.altervista.org/

#5 dalelieb

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Posted 17 July 2016 - 08:08 AM

Hi Christina,

I thought I had after updating the firmware. (which did improve other functions)

But still happening intermittently.

I have a suspicion that it may be USB related and not the mount itself.

So I have an industrial mini-pc on order with many on-board USB and COM ports.

I will report back if the problem is solved then.

 

Dale



#6 cfm2004

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Posted 17 July 2016 - 09:43 AM

I also have problem with usb port....

 

Cristina


Cristina & Fiorenzo Mazzotti
http://www.cfm2004.altervista.org/

#7 Waldemar

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Posted 17 July 2016 - 08:45 PM

If your DDM60 is the type with 2 RS232 connectors, the USB-RS232 converter may be the cause. FTDI chipset converters are the ones with no problems on W10 or lower.


Waldemar
--------------
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#8 dalelieb

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Posted 17 July 2016 - 09:55 PM

Hi Waldemar,

No, just a single USB connector



#9 dalelieb

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Posted 10 August 2016 - 03:32 PM

OK - I have changed computers to eliminate possible computer problems, but the NES problem persists.

After an initial response from ASA support and sending them my log files, etc. I have had no further response for more than 2 months.



#10 MarkS

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Posted 11 August 2016 - 04:27 AM

Hi Dale,

 

Chase them again, and copy the email to Dietmar

 

Mark



#11 laurentk

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Posted 04 September 2016 - 12:32 AM

Hi,

 

I have  the same problem (DDM60 PRO July 2010)

Did you solve it ?

Have you some solution ?

What append with ASA support ?

I have some other problem too :  

   - lost "home position" at startup with need to restore ini file

   - don't find home position with need a mount reboot

   - ...

Laurent K
 



#12 dalelieb

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Posted 05 September 2016 - 06:38 AM

Hi Laurent,

The problem seems to have improved, possibly due to improving motor settings?

I have Martin on-line who ran a sequence doing random slews for over an hour last Monday without any problems.

However, after he had logged off, I ran it again and this time I had 2 NES.

I sent the logs to Martin and waiting for a response from him for the next steps.

 

Dale






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