Problem with NES and mount crashes

[dalelieb]

Hi,

I am having problems with never ending slews with my DDM60 (2011) and sometimes the mount running away during a slew and crashing into the pier. It seems to be worsening. 

How do I contact support @ ASA to send them my log files and do some diagnostics?

 

Dale

[RamaSpaceShip]

Hi Dale,

 

There is a support email address:  support@astrosysteme.at.

Or you can use their support web page: http://www.astrosysteme.com/asa-support/

 

Best regards.

 

Bernard

[dalelieb]

Thanks - Have sent a mail.

Dale

[cfm2004]

I have a similar problem with my DDM60PRO (2011). How did you solve?

 

Cristina

Edited July 16, 2016 by cfm2004

[dalelieb]

Hi Christina,

I thought I had after updating the firmware. (which did improve other functions)

But still happening intermittently.

I have a suspicion that it may be USB related and not the mount itself.

So I have an industrial mini-pc on order with many on-board USB and COM ports.

I will report back if the problem is solved then.

 

Dale

[cfm2004]

I also have problem with usb port....

 

Cristina

[Waldemar]

If your DDM60 is the type with 2 RS232 connectors, the USB-RS232 converter may be the cause. FTDI chipset converters are the ones with no problems on W10 or lower.

[dalelieb]

Hi Waldemar,

No, just a single USB connector

[dalelieb]

OK - I have changed computers to eliminate possible computer problems, but the NES problem persists.

After an initial response from ASA support and sending them my log files, etc. I have had no further response for more than 2 months.

[MarkS]

Hi Dale,

 

Chase them again, and copy the email to Dietmar

 

Mark

[laurentk]

Hi,

 

I have  the same problem (DDM60 PRO July 2010)

Did you solve it ?

Have you some solution ?

What append with ASA support ?

I have some other problem too :  

   - lost "home position" at startup with need to restore ini file

   - don't find home position with need a mount reboot

   - ...

Laurent K
 

[dalelieb]

Hi Laurent,

The problem seems to have improved, possibly due to improving motor settings?

I have Martin on-line who ran a sequence doing random slews for over an hour last Monday without any problems.

However, after he had logged off, I ran it again and this time I had 2 NES.

I sent the logs to Martin and waiting for a response from him for the next steps.

 

Dale