Thank you ASA for the great service
Posted 05 May 2016 - 01:38 PM
Only this I notice is the com port is different from my previous mount, see attached image.
image.jpeg 92.56KB 2 downloads
Does anyone else have this same port?
Posted 05 May 2016 - 02:17 PM
Yes, I have a new DDM85A with that round com port.
Mine was supplied with a lead with a round plug at one end and USB at the other. In the lead there is an intermediate VGA style plug/socket with the electronic converter built in.
Posted 05 May 2016 - 02:21 PM
ASA DDM60Pro, homemade 8" and 10" reflectors, QSI 683 camera, Astrodon 5nm filters, Pulsar dome observatory. Website: http://www.geoastro.co.uk
Posted 05 May 2016 - 03:32 PM
Glad to hear it.
Besides USB and new encoders anything else new? How much did the upgrade cost ?
Posted 05 May 2016 - 08:23 PM
Posted 06 May 2016 - 08:12 AM
It is really nice to hear that at ASA, the service is great, I will say thank you too, for the after sales service is very important to us direct drive mount User
Posted 06 May 2016 - 11:21 AM
I must say, I never had a bad experience with ASA... So I am absolutely not surprised about this, but it is very nice to hear.
I never had a bad experience with my DDM60Pro either, besides a failing USB hub... I just needed them for an upgrade and parts.
Especially Dietmar Weinzinger, who I dealt with a couple of times, is very service orientated and a great person to be in contact with.
just my 2 €c,
Posted 08 May 2016 - 02:34 AM
As I have already said elsewhere, I too have always had excellent service from ASA.
Posted 09 May 2016 - 03:05 PM
I glad others are getting help.
Still waiting for a email response from ASA to a service request and upgrade questions sent 2x times last week.
I emailed support@asa.... and individual email to ASA team member.
Checked my spam folder too. I hope there is a technical reason my emails are not getting through.
How long do you have to wait for a email response ?
Should I call Germany? Please give me Dietmar's email.
Posted 09 May 2016 - 05:30 PM
I also have had excellent service - although if the documentation were better it would reduce the need for service calls.
Stratis Observatory, Hautes Pyrénées, France.
Posted 09 May 2016 - 07:06 PM
Just got back to me. Apparently, May is a big holiday month in Germany.
One things I asked about was when will the DDM85 get its own computer.
He said they hope to have this offered by years end.
I think this would be really great if it is hard wired ( no more USB).
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